Director -Customer Support @Bangalore

This position has been forwarded to us by a NPA associate. Their client is a Nasdaq listed company with operations in over 120 countries, with solutions addressing a wide variety of enterprise customers.

Presently, we are on the look out for a topnotch professional to lead the regional ( catering to the Asia Pac customers) support center team in order to achieve direct and in direct client customer support to the client products and solutions.

The person would head a team of about 20 professionals to provide T1/T2 remote support with expected response time and meeting SLA agreements.

An Engineer with a strong exposure to customer support in one of following areas: SQL database, web application, CTI/PBX and VOIPs-would be the most preferred candidate!

Should you reach out to menon@optionsindia.com, I shall be glad to provide more information.

Here's a chance to woo at least 85 of the Fortune 100 companies!!

HR Manager- Hitech MNC@ Bangalore

One of our clients, a MNC with about 50 employees in India-is looking for a HR Manager to be based in Bangalore.

It is a independent contributor role! The person would be handle end to end HR activities-right from identifying the best talent, attracting them -and motivating them to perform at their best!

While recruitment is likely to take one-third of the time, the person would work closely with the hiring managers -and advice/counsell other members and ensure the right training, rewards and recogintion.

Should you be aware of someone

-At least 6 years HR generalist experience in MNC, with IT/Telecom background
-Solid knowledge in Labor Ordinance and related legislation in India.
-Able to provide creative solutions to people issues and establish an effective communication between employee of all levels and management.

please reach out to menon@optionsindia.com for more details!

GM-India operations-telecom service solutions

Our client is a US based family business organisation which is over 30yrs old-and spread across 30 odd countries-employing close to 4000 employees.

They operate in the Telecom industry and are in the business of providing installation, repair and global supply management solutions to their clients-for a range of products in the wireline and wireless industry.

Having launched operations in India last year, the business operation now is at an inflexion point, considering a lot of their global customers are part of the India growth story. My client is presently looking for a person- General Manager – who would be responsible for the company operations in India and report directly to the Vice President of International Operations located in the US.

The role would need some one with a maturity of handling a P&L responsibility- while building up the business operations in India-ramp up from the present 'two digit' employee strength - move into a new location in the Delhi/Gurgaon region, and provide customer delight.

Yes, a key attribute in the person..would be exceptional man management skills, as the company has a very strong history of career growth for professionals who perform. Most of the VP and Director level persons have been with the company for over a dozen years -with some of them having joined the company as technicians in the eighties..and have grown into leadership positions.

We are looking at engineers -who have a strong desire for customer service and employee focus-with about 15-20yrs experience in the industry-to be among those who wd fit the bill.

Please feel free to reach menon@optionsindia.com for more details. Thanks.

Leadership positions- Telecom MNC in Bangalore

We are working on a mandate for hiring some topnotch professionals for a MNC telecom company in India.

There are a couple of exciting opportunities -based in Bangalore. Both of these postions report into the board, and involve a fair amount of international travel, as the customers/ business operations are spread across Asia and Europe.

We are looking for persons with over 20years experience in MNC organisations with matrix relationships and exposure to offshoring/outsourcing dynamics. One is a role handling customer relationships, and the other a Chief Technologist role-with some one very familiar with voice, mobile, data and ISP technologies and architecutre-and a good understanding of next generation networks.

Interviews are scheduled to happen later during this month. I shall be glad if you can help me reach out to the right profiles.

RSVP menon@optionsindia.com

Practice Head- Telecom enterprise applications @Chennai

Our Client is a specialized company providing outsourced technical support and customer service to technology clients in areas of:

o Consumer Technology Application Support
o Enterprise Technology Application Support
o Enterprise System Management Services
o Open Sources Technology Support

The ideal person we are looking for would have

- an overall experience of 14+ Years out of which 6 – 8 years managing an Enterprise Business in Networking or Telecom domain handling Client relationship management, people management, process creation and program management, and strategic planning.

- a proven track record in Resource Management, Metrics Management, Planning and Development of Middle Management, Goal setting, Conduct Reviews and give prompt feedbacks, setting and achieving new standards an taking full responsibility for Profit & Loss Management.

-A well rounded professional career with a balance of Technical and Management skills who enjoys working on diverse assignments in a fast paced environment to achieve business goals in a short time frame

Please feel free to reach me at my email id menon at optionsindia.com dot com!